Refund & Replacement Policy
Last updated: 21 July 2026
48-hour replacement guarantee
If a licence you buy from TechToolz fails to activate, or stops working within 48 hours of delivery, we will replace it — fast. Just message us on WhatsApp with your order details and a short description of the issue.
When refunds apply
- We cannot source or activate the licence you ordered within a reasonable time.
- The licence fails and we cannot supply a working replacement.
When refunds do not apply
- Change of mind after the licence has been delivered and activated.
- Vendor account bans caused by misuse (e.g. sharing outside the plan's allowed devices/users).
- Issues reported more than 48 hours after delivery, unless covered by a specific extended warranty on the product page.
How to request a replacement or refund
Message us on WhatsApp at +60 11-2844 6551 with your order details. We typically reply within 2 minutes and resolve most cases the same day.